Refund Policy

Returns 

TeaNspice is here to provide the best shopping experience. If you are not happy with your last purchase, we offer 100% money back guarantee. All refunds will be processed using the same method of payment as the original order. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels. 

Please note: If your package is in transit, you must wait for it to return before receiving a refund. 


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@TeaNspice.ca


Sale items 
All sale items are final. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@teanspice.com and send your item to: 51 Primeau Dr, Aurora ON L4G6Z3, Canada. 

Gifts 

All gifts cards are final sale. Returns with a gift receipt are eligible for store credit. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 51 Primeau Dr, Aurora ON L4G6Z3, Canada 

You will be responsible for paying for shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If the product is defective or damaged, you have 30 days to send it back to us for a full refund. You must ship at your expanse however once we receive the item and after inspection we will refund your original purchase including your shipping cost. Just send us the shipping receipt for refund. 


If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.